It is the expectation of the Manufacturer that the Equipment will be free from defects in workmanship and material for one year from the Commencement Date. However, in the event the Customer detects and reports to Computer Warranty Services (“CWS”) during the Service Period a defect in the workmanship or material of the Equipment, then CWS shall provide to the Customer the services hereinafter described, subject to all of the terms and conditions of this Service Plan and subject to all of the terms and conditions of the agreement between CWS and the Manufacturer.

As used in this Service Plan, the following terms shall have the following meanings: (1) Equipment” shall mean the computer hardware system with which this Service Plan is enclosed; (2) ‘Manufacturer” shall mean the original Equipment manufacturer; (3) Customer” shall mean only the end-user of the Equipment who is located in the continental United States and who is either the original purchaser of the equipment from the Manufacturer, from an authorized reseller, or an authorized person who receives a transfer of this Service Plan as provided below; (4) “Person” shall mean an individual, partnership, association, corporation, limited liability company, limited liability partnership, trust, estate, or other entity of any kind, as the case may be, including but not limited to a governmental entity or subdivision thereof; (5) “Service period” shall mean the one-year period commencing on the Commencement Date or any renewal period agreed to by Customer and CWS; (6) “Commencement Date” shall mean the date on which the Equipment is first purchased by a customer from the Manufacturer or from an authorized reseller.

1) This Service Plan extends only to Customers, and not to any other Person. To obtain performance under this Service Plan, a Customer should call CWS at the toll free number appearing above and report a defect in the workmanship or material of the Equipment. It shall be the Customer’s responsibility to prove the Commencement Date. For this reason, Customer should save Customer’s purchase receipt. CWS reserves the right to refuse service to any Customer who cannot prove the Commencement Date. The return of the Limited Service Plan Activation Form by Customer is not a condition precedent to obtaining performance under this Service Plan. Only representatives of CWS or authorized CWS service providers may perform repairs on the Equipment under this Service Plan. (2) During the Service Period, CWS will repair or replace, at the option of CWS, any Equipment having a defect in material or workmanship. All replacement parts shall be provided by the Manufacturer, at no cost or predetermined cost to CWS. CWS will return the Equipment to a functional operating system promptly. CWS will not reload Customer’s software. All replacement parts shall also be covered under this Service Plan for the remainder of the Service Period or for thirty (30) days, whichever is longer. (3) Some problems or defects may require CWS to reformat or replace a hard disk drive. Under such circumstances all data on the disk drive may be lost. Neither CWS nor the authorized CWS service providers shall be liable for the loss or destruction of data or media resulting from a defect In materials or workmanship covered by this Service Plan or resulting from the services performed hereunder. The Customer is solely responsible for the security of Customer’s data. CWS strongly advises Customer to implement and maintain a daily routine to backup data to minimize the loss of data in the event of Equipment failure. If the warranty holder has subscribed to the “free” online backup services provided with each CWS warranty (up to 1GB) then CWS’s technicians will assit with downloading the backed up information to the new hard drive as part of the repair or replacement services. (4) CWS will attempt to diagnose problems over the telephone. Telephone technical services are available on the CWS toll-free service line 24 hours per day, 7 days per week, excluding holidays. (5) CWS will provide On-site service as necessary Monday through Friday, excluding holidays, between the hours of 8:00 A.M. and 5:00 PM. Customer’s local time.

This Service Plan does not include: (1) Installation or set-up of the Equipment; (2) Service needed as a result of moving the Equipment; (3) Damage to the exterior surface or housing of the Equipment; (4) Problems resulting from negligence, misuse, abuse, or other physical casualty to the Equipment: improper maintenance; electrical disturbances; acts of nature; or work, attachments, additions, alterations, or modifications by persons other than authorized CWS service providers: (5) Service needed as a result of improper operating environment: (6) Any problem not involving a defect in the Equipment hardware, including, but not limited to, software problems and errors, programming problems and errors, software incompatibility problems, software installation problems and errors, and operating system problems and errors: (7) Any problem that cannot be solved by replacement of defective Equipment hardware: (8) Use of any item with the Equipment if the item is not designated for use with the Equipment; or (9) Any computer system that is not fully functional at the time it is purchased and installed by Customer.

The maximum liability of CWS under this Service Plan is limited to the cost of replacing any defective Equipment. CWS shall not be liable to the Customer for incidental and consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This Service Plan gives you specific legal rights, and you may also have other rights, which vary from State to State. CWS has provided this Service Plan pursuant to an agreement between the Manufacturer and CWS. All of the obligations of CWS under the agreement run solely to the Manufacturer. Under no circumstances shall a Customer or any other Person ever be deemed to be a third-party beneficiary of the agreement. In the event CWS fails for any reason to provide services to Customer under this Service Plan, Customer shall have no recourse against CWS.

Customer shall: (1) operate the Equipment in an environment meeting the Manufacturer’s specifications: (2) protect the supply of electricity to the Equipment through the use of appropriate surge protection devices: (3) comply with the Manufacturer’s operating manual: (4) promptly report to CWS any diagnostic messages: (5) permit no work on the Equipment except by authorized CWS service providers: (6) have an adult representative present whenever CWS provides support services; (7) perform such diagnostic procedures or programs as requested by an authorized CWS service provider; (8) safeguard and deliver to an authorized CWS service provider all replacement parts shipped by the Manufacturer to Customer. All replacement parts and other items shipped to Customer must be accounted for to the Manufacturer. Either the part to be replaced or the replacement part or item shipped to Customer must be returned to the Manufacturer. Customer assumes financial responsibility for all parts and accessories, including, but not limited to, cables, diskettes and manuals, shipped to Customer until the item or part replaced is returned to the Manufacturer.

This Service Plan may be transferred at any time during the original term hereof for
a transfer fee of $25.00. The transferee succeeds to the remaining term of the Service
Plan. Please call the CWS toll-free service line for information.

CWS shall not be liable for, and Customer hereby indemnifies and holds CWS and every authorized CWS service provider harmless from, any and all loss, damage, claim, or cause of action, direct or indirect, incidental or consequential, occurring to Customer, or to the employees or agents of Customer, or to any other third party, or to the property of any of the foregoing, which may arise as a result of any defect covered by this Service Plan or as a result of any service performed under this Service Plan.

Because of the rapid development of technology in the computer industry, or for other reasons, a particular part may not be available from the Manufacturer. In such an event, CWS will make reasonable efforts to locate a compatible replacement part from other sources. If CWS cannot locate a compatible replacement part, then, if possible, CWS will offer to upgrade Customer’s system to the least expensive configuration that can be serviced. If Customer elects to accept the offer to upgrade, then Customer shall prepay CWS for the cost of the upgrade. In the event Customer chooses not to accept the upgrade, CWS shall not be responsible to make repairs under this Service Plan.

Customer’s return of Limited Service Plan Activation Form or Customer’s first use of the toll-free service line shall constitute Customer’s acceptance of and acquiescence to the terms of this Service Plan including the indemnification provisions. This Service Plan shall be governed by and construed in accordance with the laws of the State of Wyoming.

New York, South Carolina, Texas and Wyoming only: You may return this service contract within 20 days of the date this service contract was mailed to you, or within 10 days if the service contract was delivered to you at the time of sale. If you made no claim, the service contract is void and the full purchase price will be refunded to you. A 10% penalty per month will be added to a refund that is not made within 45 days of your return of the service contract. These provisions apply only to the original purchaser of the service contract. In the event we cancel this service contract, we will mail a written notice to you at your last known address at least 21 days prior to cancellation with the effective date for the cancellation and the reason for cancellation. But, we are not required to mail you written notice if the reason for cancellation is non-payment of the Provider fee, a material misrepresentation, or a substantial breach of duties by you relating to the covered property or its use.

North Carolina only: The purchase of a service contract is not required in order to obtain financing for the product. You may cancel this service contract at any time after purchase. You will receive a pro-rata refund of the service contract purchase price less the cost of repairs made and less an administrative fee of 10% of the service contract purchase price up to $25. We may cancel this service contract only for non-payment of the purchase price of the service contract or a direct violation of the service contract by you.

Oklahoma only: In the event you, the customer, cancel the service contract, return of premium will be based upon 90% of the unearned pro-rata premium. In the event we cancel the service contract, return of the premium is based upon 100% of the unearned pro-rata premium.

South Carolina only: If You have any questions regarding this Contract, or a complaint against the Obligor, You may contact the South Carolina Department of Insurance at 300 Arbor Lake Drive, Columbia, South Carolina 29223, (803) 737-6180.

Texas only: If you have any questions regarding the regulation of service contract Provider or a complaint against the Obligor, you may contact the Texas Department of Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800) 803-9202.

Utah only: Coverage afforded under this contract is not guaranteed by the Property and Casualty Guaranty Association. If we cancel this service contract, we must provide you with a written notice at least 15 days prior to cancellation at your last known address, with the effective date for the cancellation and the reason for cancellation. We may cancel this service contract for nonpayment of the contract charge. Such cancellation will be effective 10 days after the mailing of notice. We may cancel the service contract for misrepresentation of a claim. Such cancellation will be effective 30 days after mailing of notice.

Washington only: You may return this service contract within 20 days of the date this service contract was mailed to you, or within 10 days if the service contract was delivered to you at the time of sale. If you made no claim, the service contract is void and the full purchase price will be refunded to you. A 10% penalty per month will be added to a refund that is not made within 30 days of your return of the service contract. These provisions apply only to the original purchaser of the service contract. In the event we cancel this service contract, we will mail a written notice to you at your last known address at least 21 days prior to cancellation with the effective date for the cancellation and the reason for cancellation. Exclusions from coverage are limited to those expressly stated under the “Exclusions from Coverage” section above.

Wisconsin only: THIS WARRANTY IS ONLY SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. The purchaser may cancel this service contract at any time. If you cancel this service contract within 30 days of the date of purchase, the Administrator shall return 100% of the purchase price less actual costs or charges needed to issue and service the service contract. If you cancel this service contract Plan after 30 days, you will receive a pro-rated refund less a cancellation fee of 10% of the purchase price up to $25. Unauthorized repairs may not be covered.

Minimum Computer Configurations Requirements for extended warranty participation. Desktops/Mid towers require a 2.0Mhz processor or above. Laptops/Notebooks require a 1.5Ghz processor or above.

24/7 Help Desk starts immediately. Onsite repair with parts and Labor will begin after 15 days from acceptance of the warranty.