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A. Yes, we provide service in all 50 states, Canada and selected areas in Europe should your product need repairs.
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A. Yes, Warranty Online uses the highest industry standard form of encryption for all of our credit card transactions. CWS also has a privacy policy that prohibits us from selling or renting our customer lists.
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A. All of the plans provided by Computer Warranty Services are underwritten by Computer Warranty Services LLC, which holds set asides in escrow accounts to cover upcoming labor and parts costs for the duration of each warranty sold.
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A. Every new product comes from the manufacturer with a basic warranty that states the manufacturer will repair or replace most parts of the product in the event of a malfunction for a limited amount of time. Once the manufacturer's warranty expires, there is nothing to protect you from expensive repairs. Computer Warranty Services coverage is protection against the increasing cost of repairs after the manufacturer's warranty has expired. With a CWS Warranty policy if the product can't be repaired, we will replace it.
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A. Computer Warranty Services can provide an extended warranty for almost any electronic product regardless of where you purchased it as long as you bought it from an authorized dealer and there is at least 30 days remaining on the original "labor" portion of the manufacturers warranty.
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A. In order to keep our warranty costs down (to pass the savings on to you) we have to make sure the product is still in good working order. We do that by requiring that a CWS warranty to be purchased while there is still at least 30 days remaining on the "labor" portion of the original manufacturer's warranty.
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A. In a word, no. A power surge is considered a weather condition which falls outside of normal operation. However, a power surge should be covered through your home owners or renters insurance. We do recommend that you buy a surge protector for all of your computer and electronic equipment as precaution regardless of the warranty plan you select.
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A. A CWS Warranty begins as soon as you purchase it. It will complement your manufacturers 90 day or one year warranty and can provide (if purchased) for next day onsite service which manufacturers do not provide.
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All CWS Warranty plans for consumer products are 100% covered with parts and labor.
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A. CWS warranties provide you with one of our 12,000 North American Technicians to come to your location to repair or replace your product.
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A. If your product breaks, or you are unable to figure out what the problem is you just call our 24/7 Toll Free Help Desk Support Line and one of our CWS Technicians will diagnose the problem and if it requires parts or labor the technician will set up an onsite visit for you around your schedule within 48 hours.
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A. CWS takes care of all the costs (parts & labor) that are covered under your warranty. No one will every ask you for any type of payment.
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A. Click Here for complete information on the FREE data storage.
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