Q.  Are CWS Warranty plans available in all 50 states?

Q.  Is the computerwarrantyservices.com website secure?

Q.  Who Protects Computer Warranty’s plans?

Q.  What is an extended service plan, and why do I need one?

Q.  Does it matter where I bought my product?

Q.  I still have time left on my factory warranty. Why purchase a service plan now?

Q.  Do your warranties offer power surge protection?

Q.  When do the plans begin?

Q.  Are there deductibles and how are they applied?

Q.  Where can I get my product repaired?

Q.  How do I get help?

Q.  How does the technician get paid?

Q.  Where do I find more information on the FREE data storage?

Q.  How do I find what is inside my computer?

Q.  What are the main computer parts (components) that are required on the configuration sheet?

Q.  Where do I send the configuration sheet?

Q.  What if I need help filling out the configuration sheet?

Q.  What exactly does the warranty cover?

Q.  What is not covered under the warranty?

Q.  Is there any extra or hidden charges?

Q.  Will I be able to renew the warranty on my computer once it expires?

Q.  Why do I have to wait 15 days before the site warranty goes into effect?

Q.  What do I do if I have a computer problem?

Q.  What if I do not know what the problem is?

Q.  Can my computer be fixed over the phone?

Q.  What happens if I have a problem that can not be fixed over the phone?

Q.  What does remote repair do or cover?

Q.  How does remote repair work?

Q.  How long will it take to receive my warranty after purchase?

Q.  How do I activate my backup storage?

A. Yes, we provide service in all 50 states, Canada and selected areas in Europe should your product need repairs.

A. Yes, Warranty Online uses the highest industry standard form of encryption for all of our credit card transactions. CWS also has a privacy policy that prohibits us from selling or renting our customer lists.

A. All of the plans provided by Computer Warranty Services are underwritten by Computer Warranty Services LLC, which holds set asides in escrow accounts to cover upcoming labor and parts costs for the duration of each warranty sold.

A. Every new product comes from the manufacturer with a basic warranty that states the manufacturer will repair or replace most parts of the product in the event of a malfunction for a limited amount of time. Once the manufacturer's warranty expires, there is nothing to protect you from expensive repairs. Computer Warranty Services coverage is protection against the increasing cost of repairs after the manufacturer's warranty has expired. With a CWS Warranty policy if the product can't be repaired, we will replace it.

A. Computer Warranty Services can provide an extended warranty for almost any electronic product regardless of where you purchased it as long as you bought it from an authorized dealer and there is at least 30 days remaining on the original "labor" portion of the manufacturers warranty.

A. In order to keep our warranty costs down (to pass the savings on to you) we have to make sure the product is still in good working order. We do that by requiring that a CWS warranty to be purchased while there is still at least 30 days remaining on the "labor" portion of the original manufacturer's warranty.

A. In a word, no. A power surge is considered a weather condition which falls outside of normal operation. However, a power surge should be covered through your home owners or renters insurance. We do recommend that you buy a surge protector for all of your computer and electronic equipment as precaution regardless of the warranty plan you select.

A. A CWS Warranty begins as soon as you purchase it. It will complement your manufacturers 90 day or one year warranty and can provide (if purchased) for next day onsite service which manufacturers do not provide.

All CWS Warranty plans for consumer products are 100% covered with parts and labor.

A. CWS warranties provide you with one of our 12,000 North American Technicians to come to your location to repair or replace your product.

A. If your product breaks, or you are unable to figure out what the problem is you just call our 24/7 Toll Free Help Desk Support Line and one of our CWS Technicians will diagnose the problem and if it requires parts or labor the technician will set up an onsite visit for you around your schedule within 48 hours.

A. CWS takes care of all the costs (parts & labor) that are covered under your warranty. No one will every ask you for any type of payment.

A. Click Here for complete information on the FREE data storage.

A. Click on “My Computer” on your desktop this will bring up a window listing Various computer information, look on the left hand side and click on “view system information” this will bring up a window with tabs listing click on the hardware tab to get the internal parts that are in your computer the operating system on your computer will be listed in the window once you click on “view system information”.

A. Processor, Power Supply (watts) Ram (what kind DDR) Make &Hard Drive Size.

A. After completing the configuration sheet, click the submit button and your information will be sent to CWS.

A. Call CWS and press extension 711 for customer service.

A. All internal computer parts and On-Site labor costs.

A. Peripherals such as printers, monitors, keyboard or mice or anything external attached to the computer.

A. No.

A. Yes, as long as your computer meets the warranty requirements.

A. The 15 day repair waiting period is used so CWS does not leave the possibility open of warranting a non working computer that requires fixing the next day.

A. Call the toll free number provided and give the technician your warranty number and then tell him/her what you believe the problem is.

A. The technician will ask you to perform certain computer functions to determine what the problem is.

A. Over 82% of incoming tech calls are resolved over phone.

A. The technician will determine what part (s) will be required to fix your computer and then forward it on to our Field Services department which will call you to schedule the part(s) delivery and to dispatch a technician to come out and fix the problem.

A. Remote repair is only used to fix software problems such as the operating system or to fix virus, adware, spyware or registry problems. Remote repair does not take care of hardware problems.

A. Your computer must be able to operate or run, you will be ask to download remote software (this takes about 30 to 60 seconds) this download will allow our technician to control your computer from our computer so he/she can go to the necessary files and activate or download additional software to fix the problem (s). Once this is done and your computer is fixed the technician will instruct you how to delete the remote software from your computer. After the software is removed there will be no way for the tech or anyone to access your computer.

A. Once CWS has the configuration information and payment has been received, your warranty number will be sent to you by email immediately and your warranty card will be mailed the same day.

A. Follow the directions on the CWS consumer page that has all the backup information.