Computer Warranty Services :: A Leading North American Provider of Warranty IT Support Services

Customer Satisfaction Survey

Please help us serve you and others better by completing our Web Site Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that our 24/7 Help Desk and On-site repair services are performed in a professional, courteous and knowledgeable manner. This information is used solely by CWS to improve our Help Desk and On-site field technicians performance.

Please choose the area that applies to your CWS service experience.

Call Center Help Desk Support:

How do you rate the effectiveness of the CWS radio advertisement? The ad states the following:

	Clear				Not Clear
	5	4	3	2	1
CWS provides computer extended warranty programs
Service help desk is 24/7/365
Repair service is next business day
CWS repair is onsite
CWS next business day onsite service assures expeditiously return of computer to service
A CWS extended warranty protects against unexpected, uncertain computer repair costs

What is your opinion regarding the following:

	Yes	No

Was the commercial message too long?
Was the message compelling enough for you to purchase a CWS extended warranty?
Did you hear the CWS telephone number to call?
Did you hear the CWS website address
Do you believe a computer extended warranty is a worthwhile purchase?
Do you currently have an extended warranty on your computer?
Do you prefer onsite to depot repair?
Would CWS being a Veteran Owned Company make a difference in your decision to buy?

Please provide additional information or comments:

Do not use this comment box to submit questions. We cannot reply to questions you submit through the survey form. If you have a question, please refer to our Contact Us page.