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CWS Customer Satisfaction Survey
Please help us serve you and others better by completing our Web Site Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that our 24/7 Help Desk and On-site repair services are performed in a professional, courteous and knowledgeable manner. This information is used solely by CWS to improve our Help Desk and On-site field technicians performance.

Please choose the area that applies to your CWS service experience.
Call Center Help Desk Support:
How do you rate us?
 
Excellent
      
Poor
5
4
3
2
1
Timeliness of Delivery
Professionalism/Courtesy of Sales Staff
Quality of Service
Timeliness of Delivery
Satisfaction with Special Requests
Would you recommend our service to others
Over all Service experience
On-site Service Support:
How do you rate us?
 
Excellent
      
Poor
5
4
3
2
1
Scheduling performance
Parts Delivery
Quality of Service
Professionalism of Technician
Satisfaction with Special Requests
Would you recommend our service to others
Over all Service experience
Data Backup:
How do you rate the free storage offered?
 
Excellent
      
Poor
5
4
3
2
1
Quality of Service
Ease of Use
Amount of Storage Offered
Professionalism of Technical Support
Satisfaction with Overall Performance
Would you recommend our service to others
Over all Service experience
Please provide additional information or comments:
Do not use this comment box to submit questions. We cannot reply to questions you submit through the survey form. If you have a question, please refer to our Contact Us page.
 
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CWS has a Comprehensive Warranty Program just for OEM’s & System Builders that provides Total Field Support for Your Products.
Onsite Repair Services
No Depot Returns for Repair
No DOA Returns
Parts Logistics Support
24/7 Call Center Support
1GB Free Online Storage with     every CWS warranty
CWS’s Preferred Service Providers are a key to our success and our clients’ peace of mind. We at CWS hold our PSPs to a very high level of service competency and professionalism. If you or your company have the certifications to become part of the CWS PSP Team with our North American Network or would like to learn more, please view our PSP program guidelines.
Through our Reseller program, CWS provides an array of products and services that will help your business improve profitability and compete more effectively. The goal of our Reseller program is to identify and recruit "Best in Class" Resellers that provide specific quantifiable advantages. When a product or service bears the CWS Preferred Reseller seal, you can expect the quality you and your customers require.
CWS guarantees our registered brokers top quality on-site inspections of computer products and peripherals prior to purchase. Our superior NationWide onsite inspection services give you real time reporting.
If you are a Corporate Entity and would like to review our Corporate Program to see how your company can add immediate benefits to your IT areas.
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VOIP & Video setup
Wireless LAN & WAN setup
Router/Firewall/Software installs
Components

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