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Computer Warranty Services Corporation
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All Service Plans

CWSC® Server & Workstation Support Levels

CWSC® has established targeted warranty service levels for delivering warranty service on all major brand server products. Depending on the severity of the Workstation or Server problem CWSC® does not always guarantee a response or fix within the stated target service levels.
Warranty service is provided during normal business hours, excluding local holidays, and is based on commercially reasonable efforts by CWSC® or a CWSC® Service Provider and component parts availability.
The definitions of CWSC's targeted service levels are detailed below:

CWSC® Server & Workstation Support Packages to Enable Success

  • On site Same Business Day (4 Hour Response 7am to 5pm - 5 day week)
  • On site Next Business Day (8:00am - 5:00pm Response)
  • Mail in Depot Repairs  (Three day turnaround Response)
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On Site Same Business Day: (4 Hour Response 7am to 5pm – 5 day Week Response)
CWSC® aims to ensure that a customer problem will be responded to within 4 hours, following the end users first notification of equipment failure. The response time starts when diagnosis is complete and it is ascertained by CWSC® that a service technician requires to be dispatched. This is available on a 8 hour x 5 day basis with a work through until resolution of the problem.

On Site Same Business Day:
CWSC® aims to ensure that a customer problem will be responded to following the end users first notification of equipment failure. The response time starts when diagnosis is complete and it is ascertained by CWSC® that a service technician requires to be dispatched on the same day of the end users call.

On Site Next Business Day:
CWSC® aims to ensure that the product will be operational by the end of the next business day following the end users first notification of equipment failure.
For example: Customer reports the failure of a Systems product at any time during business hours on Monday, the product will be fixed by the end of business day on Tuesday.

Mail In Depot Three Business Day:
CWSC® aims to ensure that the product will be operational and returned to the end user within five business days following arrival of the faulty equipment at a CWSC® authorized Service Center for repair.
For example: Customer delivers a faulty product to a Mail-in center at any time during business hours on Monday, the product will be returned to the customer by the end of business day on Wednesday of the same week.

CWSC® provides custom service plans to fit you and your companies needs and requirements.


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Main: 1-214-224-0440
International: 011+214-224-0440
N.A. : 1-877-614-7181 (toll free)
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Computer Warranty Services Corporation
204 Bagdad Street
Mail Drop: PO Box 1953
Leander, Texas 78641
USA
Main: 1-214-224-0440
International: 011+214-2240440
N.A. : 1-877-614-7181 (toll free)
info@computerwarrantyservices.com