Workstations / WorkStation Support
WorkStation Support Options
CWSC® has established targeted warranty service levels for delivering warranty service on all major brand server products. Warranty service is provided during normal business hours, excluding local holidays, and is based on commercially reasonable efforts by CWSC® or a CWSC® Service Provider and component parts availability.
The definitions of CWSC's targeted service levels are detailed below:
CWSC® Workstation Support Packages
- On site Same Business Day (4 Hour Response 7am to 5pm - 5 day week)
- On site Next Business Day (8:00am - 5:00pm Response)
- Mail in Depot Repairs (Three day turnaround Response)
On Site Same Business Day: (4 Hour Response 7am to 5pm – 5 day week Response)
CWSC® aims to ensure that a customer problem will be responded to within 4 hours, following the end users first notification of equipment failure. The response time starts when diagnosis is complete and it is ascertained by CWSC™ that a service technician requires to be dispatched. This is available on a 8 hour x 5 day basis with a work through until resolution of the problem.
On site Next Business Day:
CWSC® aims to ensure that the product will be operational by the end of the next business day following the end users first notification of equipment failure.
For example: Customer reports the failure of a Systems product at any time during business hours on Monday, the product will be fixed by the end of business day on Tuesday.
Mail In Depot Three Business Day:
CWSC® aims to ensure that the product will be operational and returned to the end user within five business days following arrival of the faulty equipment at a CWSC™ authorized Service Center for repair.
For example: Customer delivers a faulty product to a Mail-in center at any time during business hours on Monday, the product will be returned to the customer by the end of business day on Wednesday of the same week.
CWSC® designs Custom Service Plans to fit your special circumstances.