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Computer Warranty Services Corporation
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CWSC® Warranty Service Delivery Methods

CWSC's Warranty Service Delivery Methods.

CWSC® delivers warranty service on all major brand products via several delivery methods. Warranty service is provided during normal business hours, excluding local holidays, and is based on commercially reasonable efforts by CWSC® or a CWSC® Authorized Service Provider. Unless otherwise stated, all responses are measured from the time the customer calls CWSC® or until CWSC® has established a mutually acceptable time for support to be performed.

The definitions of CWSC's Warranty Service Delivery methods are detailed below:

On Site Same Business Day: CWSC® aims to ensure that a customer problem will be responded to within 4 hours, following the end users first notification of equipment failure. Unless otherwise stated, all responses are measured from the time the customer calls, or a mutually acceptable time for support to be performed has been established, or CWSC® has begun to provide support or remote diagnostics. This is available on a 24 hour x 7 day basis with a work through until resolution of the problem.

On Site Next Business Day: CWSC® aims to ensure that the product will be operational by the end of the next business day following the end users first notification of equipment failure. Unless otherwise stated, all responses are measured from the time the customer calls, or a mutually acceptable time for support to be performed has been established, or HP has begun to provide support or remote diagnostics.
For example: Customer reports the failure of a Systems product at any time during business hours on Monday, the product will be fixed by the end of business day on Tuesday.

On Site Two Business Day: CWSC® aims to ensure that the product will be operational by the end of the second business day following the end users first notification of equipment failure. Unless otherwise stated, all responses are measured from the time the customer calls, or a mutually acceptable time for support to be performed has been established, or HP has begun to provide support or remote diagnostics.
For example: Customer reports the failure of a Business Desktop product at any time during business hours on Monday, the product will be fixed by the end of business day on Wednesday.

Carry-in Same Business Day: CWSC® aims to ensure that the product will be operational and available to the end user on the same business day following arrival of the faulty equipment at the service providers workshop location. For example: Customer delivers a faulty product to a carry-in repair center at any time during business hours on Monday thru Saturday, the product will be available for collection by the end of business day on which it was delivered, in some cases the end user can wait for their equipment. 

Carry-in two Business Day: CWSC® aims to ensure that the product will be operational and available to the end user within two business days following arrival of the faulty equipment at the service provider’s workshop location.
For example: Customer delivers a faulty product to a carry-in repair center at any time during business hours on Monday thru Saturday the product will be available for collection by the end of business day on the second day.

Depot 3 Day Mail in Service:  Mail in services is used if the end user's location is too far from any repair facility or technician.  CWSC® will cover the cost of overnight shipping both ways for the product under warranty to the closest repair facility where it will be repaired or if required replaced and then sent back to the end user.  End users that are way of the grid may take longer depending on shipping services to their local area(s).

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Main: 1-214-224-0440
International: 011+214-224-0440
N.A. : 1-877-614-7181 (toll free)
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Computer Warranty Services Corporation
204 Bagdad Street
Mail Drop: PO Box 1953
Leander, Texas 78641
USA
Main: 1-214-224-0440
International: 011+214-2240440
N.A. : 1-877-614-7181 (toll free)
info@computerwarrantyservices.com