Historically, workstations offered higher performance than personal computers, especially with respect to CPU and graphics, memory capacity and multitasking capability. They are optimized for the visualization and manipulation of different types of complex data such as 3D mechanical design, engineering simulation (e.g. computational fluid dynamics), animation and rendering of images, and mathematical plots.

Consoles consist of a high resolution display, a keyboard and a mouse at a minimum, but also offer multiple displays, graphics tablets, 3D mice (devices for manipulating and navigating 3D objects and scenes), etc. Workstations are the first segment of the computer market to present advanced accessories and collaboration tools.

Today, consumer products such as PCs (and even game consoles) use components that provide a reasonable cost for tasks that do not require heavy and sustained processing power. However, for timely engineering, medical, and graphics production tasks the workstation is hard to beat.

CWS can take care of your Workstation (s) with Service Plan Coverages from basic hardware and operating system support to more advanced coverages that will take care of your total system including 7/24/365 remote hardware monitoring. Below is a bit more information on how we take care of your system and our Standard and Premium Coverages for Workstations, see which one fits your needs and requirements.

Have you ever had one of these experiences?

Pushed the power button on your Workstation and nothing happened?

Your Workstation comes up with the screen a small vertical line instead of a full screen video?

You log onto your server and nothing happens, no info what so ever?

A strange pop-up message appears, and the virus has just locked up your computer?

If you are like the majority of us that have experience one of these or some other situation where what you expected to happen when you where working on your computer, did not; and as you remember that did not make for a great day!

When it happened:

Did you have a toll free 24x7x365 source to call for immediate assistance?

CWS Extended Service Plans include hardware monitoring to detect problems before they cause a Workstation failure

CWS Extended Service Plans include 24x7x365 technical help desk support

Technical agents can remotely diagnose and sometimes even repair your Workstation

Did you have to take or send your PC with all your personal and confidential to a place out of your control and no way to protect and secure your data?

CWS certified technicians come to your site to perform repairs; you keep control of your personal and confidential data.

How long did it take to get you Workstation repaired?

CWS service is next business day repair at your site.

How much did the repair cost?

One annual fee for this comprehensive protection, no hidden or extra fees for required component parts or labor for any repair. CWS will even replace your Workstation if the computer is damaged beyond repair.

Did you have money set aside, or was this an unexpected expense to your budget?

Pay one low annual fee, less that the cost of a bottle of water per day.

CWS has been providing Extended Service Plan protection to Federal, state, and local government, major universities, colleges, not for profit organizations, financial institutions, large, medium and small business throughout North America and several international location for over ten years. You can have the same single source of protection, and enjoy the peace of mind that when a problem happens; you have an immediate place to call for assistance and your computer will be repaired no later than the next business day in your home or business.

The most important fact to remember with a CWS Extended Service Plan is that it is comprised of two components that separate it from any other Plan on the market today.

First, PROACTIVE PREVENTION! The CWS Active Remote Hardware Monitoring is the first line of defense that will detect and automatically report most hardware problems before they become hardware failures. This software creates a one way communication from your PC to the CWS technical center and reports only information about the performance of you hardware component parts and certain software operations such as antivirus, firewall, and utility functions.

Also, Workstation security is another extremely important line of defense in preventing damage to both your hardware but more importantly you personal and confidential data. The security software included with the CWS Premium Extended Service Plan provides a personal firewall, antivirus, antimalware, and antispyware protection; and if your computer becomes infected with this software activated, CWS will cleanse your computer and get you back up and operational at no additional cost.

Second, REACTIVE REPAIR! When a problem does occur the CWS 24/7/365 Technical Help Desk Support provides diagnosis of hardware malfunctions such as non functioning hard drives, power supplies, main boards, processors, RAM memory and other hardware or limited O/S issues. Remote access is available for issues that require the direct intervention of the Help Desk Technician. When a problem is diagnosed and cannot be corrected by the Help Desk Technician a replacement part will be ordered and sent for next business day delivery to the location of the computer and once receipt of part is confirmed a certified field technician will perform the repair onsite, and get the hardware operational; this coverage includes all required replacement part(s), part(s) shipping, and repair labor.

Basic software support includes the operating system and basic Microsoft Office (Word, Excel, Outlook, PowerPoint, and Internet Explorer) software. CWS believes it is wise to always have current external or off-site backup of all data.

Next Business Day Onsite Repair Service provides replacement of hardware component parts; which are malfunctioning or have failed. This service is provided on normal business days and normal business hours (Monday thru Friday 8AM to 5:30PM; all national, state, and local holidays excluded). Any parts required to repair the computer are shipped overnight (delivery is always set for early delivery usually by or before 10:30AM) and will be delivered to the address on the Service Plan unless other arrangements have been made and approved by CWS to provide service at an alternate location.

CWS Extended Service Plan that meets your service and financial circumstances.

Standard Extended Service Plan:

CWS Active Remote Hardware Monitoring

24x7x365 technical help desk toll free telephone support

Technical help desk remote access for diagnosis and repair

Next business day onsite repair by certified technician

Onsite repair appointments set for exact time, not within a several hour range

Required repairs include ALL parts and labor

No hidden fees or extra charges

If it cannot be fixed, it is replace with the same type of computer

Premium Extended Service Plan:

All of the services included in the Standard Extended Service Plan

GFI VIPRE Premium security software suite, including:

Personal Firewall

Antivirus, Antimalware, and Antispyware

Removal and cleaning of any attach while GFI VIPRE Premium is installed & active

There is no better comprehensive service plan available; CWS Extended Service Plan provides the peace of mind that when a problem occurs you are covered.

All for less than the cost of a bottle of water a day!