CWSC® subscribes to the Australia Consumer Laws (ACL).
What is the Australian Consumer Law?
The Australian Consumer Law is a new nationally uniform consumer law, replacing a wide range of existing national and State and Territory consumer laws. This means all consumers and businesses will have the same rights and responsibilities across the country, making the law easier to understand for everyone.
How it will affect consumers
The Australian Consumer Law for Consumers pages cover detailed information about your rights when shopping under:
Consumer Protection laws are now consistent across Australia. The Australian Consumer Law (ACL) implements best practice models from around the country creating a uniform set of laws across Australia. The ACL aims to protect consumers and promote fair trading with laws covering:
Focuses on both goods and services providers. Includes who guarantees what, warranties, gift guarantees, refunds, repairs and replacements, manufacturers' responsibilities, service cancellations and compensations. Find out more.
This includes telemarketing, door to door sales, contracts, pyramid schemes, multiple pricing, lay-by agreements, referral selling, harrassment and coercion, and providing receipts and itemised bills. Find out more.
Unfair business practices
Defines misleading, deceptive and unconscionable conduct, information standards and 'country of origin' claims and provides penalties for unfair practices. Find out more.
A number of information sheets and guides have been developed to help businesses and consumers understand the new laws and are available on our resources page .